Your frequently asked questions on MK.IO
🚀 Getting started
What are the first steps I need to take to get started with MK.IO?
There are a few ways to get started with MK.IO. We can connect with you directly to help you get on-boarded OR, we have a partnership with Microsoft that makes things go a little faster if you are set up with Azure.
If you already have an Azure account, then, follow our easy-to-use guide for setting up and starting with MK.IO. Our support team is ready to help if you have any issues.
After setting up your MK.IO account, effortlessly bring team members on board to collaborate on your project. No need for project members to have a Microsoft account - any email address will work! Once invited, users will receive an email with an invite to join. Collaborating with your team has never been easier!
Is there a free trial account available for MK.IO?
Currently, we do not offer a trial account for MK.IO. However, our subscription model is metered-based, allowing you to only pay for what you use.
Ok, so what can I get access to today and what will it cost?
- Signing up for an account and creating a subscription is FREE.
- Connecting a storage account to MK.IO is also FREE.
- Creating a streaming endpoint and leaving it in a stopped state is FREE.
- Using and integrating the MKPlayer is FREE.
- Creating streaming locators is FREE.
Starting your streaming endpoint is what we charge for today. You can run a standard streaming endpoint for ~$2 per day. We bill by the hour, so you can start testing, and shut it down. Having it running for an hour is less than 10 cents.
What other video services does MediaKind offer?
MediaKind offers a comprehensive range of services and products, including live video contribution, production, and distribution—empowering operators to deliver high-quality live video while optimizing production and delivery costs. Additionally, MediaKind provides live broadcasting and streaming, along with personalized advertising solutions tailored to enhance viewer engagement. For more information, please visit: www.mediakind.com.
We're continuously innovating and have exciting features in the pipeline that we're looking forward to integrating into MK.IO.
Do you have a demo on how to use MK.IO?
We don't have a demo available right now, but we've designed the UI to be as intuitive as possible. We encourage you to give it a try—it's the best way to explore all the features firsthand.
Is MK.IO available in Azure Marketplace?
Yes, MK.IO is live in the Azure Marketplace. Search for it or follow the sign-up links.
You can easily access your MK.IO subscription through Azure Marketplace with just a few quick steps:
• Sign in on the Azure website
• Check and complete your profile information
• Fine-tune your MK.IO subscription, a detailed guide is available here.
I just activated a subscription from Azure marketplace but I don't see an active subscription in the dashboard. How long does it take for a subscription to become active?
Usually you will see an active subscription in your dashboard within a few minutes, however it could potentially take up to 24 hours. If you have an urgent requirement please reach out on our community forum for support.
Is MK.IO available in AWS Marketplace?
We're working on it. It's not available on AWS Marketplace yet, but stay tuned for updates!
🧾 Accounts and Billing
Do accounts have quota limits?
Yes, all accounts have initial quota limits. However, these can be adjusted to your specific needs. Please connect with us through the community forum to discuss quota adjustments.
What is the billing process for MK.IO?
Billing for MK.IO occurs on a monthly basis, with charges based on the actual usage as metered and reported from the platform. Please note that our pricing specifically covers compute resources. Charges for networking and storage, as well as costs associated with egress out of your storage account, are not included in this pricing and will be billed separately through your usual channels.
How is the pricing structured for MK.IO?
MK.IO follows comprehensive and transparent pricing structure and rates. For more details, please visit our pricing page. If you have any further queries, feel free to reach out to our sales team at [email protected].
Before I subscribe, it asks me for my Resource Group.
Your video streaming will originate from your existing Azure storage. You will continue to pay Azure for the storage as normal and then pay separately for the MK.IO streaming services.
🗓 Support
What kind of support can I expect during my use of MK.IO?
Our experts will be on hand to support you via chat or our community forum. We’re committed to helping you. Don’t hesitate to ask us a question.
Can MediaKind provide enhanced support for my business-critical services?
Absolutely, we are preparing to introduce additional enhanced support options which will be detailed on our website soon. Once available, MK.IO customers will be able to directly purchase this enhanced support from MediaKind.
Does MK.IO provide an SLA?
Yes, you can learn about our platform's availability or review the specifics of our service-level agreement at these two locations.
🎛️ Workflows
We wish to keep our current assets on our Azure storage account and we want to continue storing new assets there. Is this possible?
Yes, your assets and any newly created assets using MK.IO will exist in your Azure storage account. Check out this article to see how you can connect your Azure storage account to your MK.IO subscription.
How secure is it to allow MediaKind access to our Azure storage account?
Very secure. The current approach requires sharing a SAS token with the MK.IO service. Our method of protecting and managing these credentials has undergone extensive security audits with some the most stringent Tier-1 telcos on the planet. In the future, we plan on migrating to an IDM-based solution.
How can MK.IO’s key features enhance my video content delivery?
MK.IO boosts your video content delivery with superior picture quality and a user-friendly dashboard designed for streamlined service management. We're also developing advanced features to optimize video delivery, reduce network costs, enable targeted advertising and personalization, and to integrate AI tools. Stay tuned for these exciting enhancements!
Do you provide a player for streaming?
Yes. MK.IO provides a player SDK. Further documentation can he found here.